Global Software Company
A global software company acquired five companies in a single year and needed to quickly integrate their customer service systems into a seamless, unified platform.
The CoreBlox solution was built on Radiant Logic Virtual Directory Server (VDS) and CA Single Sign-On. In an effort to buy time while the proper integration planning occurred, CoreBlox established an interim environment that could operate in parallel, using the power of Single Sign-On (SSO) combined with the existing legacy support systems. VDS was used to create the concept of a unified user profile that drew its attributes from all five existing directories. This enabled a user to log in once and access as many of the legacy support systems as needed.
Once the interim environment was operational, CoreBlox implemented the long-term integrated strategy that consolidated the five service systems, processes and personnel into a single, cohesive unit. By combining CoreBlox expertise and best of breed technology, the CoreBlox solution was operational and supporting all legacy customers in less than half the original time projected.