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Global Software Company

The Project


A global software company acquired five companies in a single year and needed to quickly integrate their customer service systems into a seamless, unified platform.

 

Challenge
  • Align the five disparate systems with unique application cross-dependencies
  • Integrate 14,000 internal employees and 300,000 external users into a common global customer service platform
  • Aggregate five different identity stores across five distinct sets of infrastructure
  • Recognize that a single user may have multiple identities established across the five systems, and rationalize to a common user identity recognized by all necessary applications
  • Create a common set of policies and procedures for the infrastructure teams
Solution
  • Leverage Radiant Logic VDS to establish a unified user profile with all the attributes necessary to leverage the underlying systems
  • Enable SSO into the disparate systems via CA Single Sign-On to promote the concept of a unified user experience
  • Establish a unified customer service platform that maintains and enforces operational best practices across the five disparate organizations



The Results

The CoreBlox solution was built on Radiant Logic Virtual Directory Server (VDS) and CA Single Sign-On. In an effort to buy time while the proper integration planning occurred, CoreBlox established an interim environment that could operate in parallel, using the power of Single Sign-On (SSO) combined with the existing legacy support systems. VDS was used to create the concept of a unified user profile that drew its attributes from all five existing directories. This enabled a user to log in once and access as many of the legacy support systems as needed.

Once the interim environment was operational, CoreBlox implemented the long-term integrated strategy that consolidated the five service systems, processes and personnel into a single, cohesive unit. By combining CoreBlox expertise and best of breed technology, the CoreBlox solution was operational and supporting all legacy customers in less than half the original time projected.