End of Life Follow Up Announcement for CA Business Intelligence
Note: this is a reprint of an announcement originally sent to CA PPM Customers on June 1, 2015.CA Technologies is continually working to improve our software and services to best meet the needs of our customers. This is a follow-up clarification to our letter dated November 2014, regarding the End of Life Announcement for CA Business Intelligence for CA PPM.
In the previous communication, CA stated that Extended Support for CA Business Intelligence for CA PPM would be provided "upon request." After numerous customer inquiries and an internal review of our licensing agreements, CA issues this updated guidance on the end of life for CA Business Intelligence.
In accordance with the CA Support Policy and Terms, please consider this message as your written notification that we are discontinuing product updates for CA Business Intelligence 3.x, All Languages, All Releases, All Service Packs, beginning THURSDAY, DECEMBER 31, 2015. This will allow our Development organization to more effectively focus its resources on adding value to the next release of CA PPM.
SAP provides the BusinessObjects platform upon which CA Business Intelligence is built. SAP has announced end-of-service for the version of BusinessObjects used by CA Business Intelligence 3.x. CA Business Intelligence 3.x was provided with releases of CA PPM prior to & including version 14.1, which was released in September 2014.
Customers may continue to run and use CA Business Intelligence 3.x in production and non-production environments after the End-of-Service Date. However, after THURSDAY, DECEMBER 31, 2015, CA Technologies will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes, new features, or coverage for updated or new operating systems, databases, browsers, or any additional components for CA Business Intelligence 3.x. CA Support may submit potential security and vulnerability issues to SAP Support for possible remediation. Any such remediation provided by SAP Support to CA Support will be made available to CA customers.Customers can continue to contact CA Support (Level 1) after Thursday, December 31, 2015, for basic installation, administration, configuration, usage, and trouble-shooting of CA Business Intelligence 3.x on an "as is" basis if installed in conjunction with a still-supported CA PPM version. If a workaround cannot be determined, the customer understands that their problem will be deemed "irresolvable." Extended Support contracts are not specifically available for CA Business Intelligence 3.x. Customers do NOT need to make any specific request in order to receive this Level 1 Support beyond Thursday, December 31, 2015.
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